Purchase conditions

These Terms and Conditions of Purchase govern the purchase of items through the website https://www.dvivinoteca.com (hereinafter the “Website”) through which Wine Retail, SL sells and advertises its products . Access to the Website grants you the status of “User,” meaning anyone who uses the Website to obtain information about the items offered, to register, or to place an order (hereinafter, an “Order”) .

1.1 Get to know us

The articles on this website are made available to you by Wine Retail, SL, with registered office at C/ Marià Agulló 120, Àtic 2, Barcelona, ​​08005 Spain, Tax Identification Number B67008441 and the following contact email address: info@dvivinoteca.com

1.2 Acceptance of the Purchase Conditions

We recommend that you read these Terms and Conditions of Purchase carefully before placing an order . Use of the website or placing an order by any user implies full acceptance of these Terms and Conditions of Purchase, the Privacy and Cookie Policy , and the Legal Notice, all of which are available on the website .

If you have any questions regarding the Terms of Purchase, Privacy and Cookie Policy, or Legal Notice, you can contact us through our usual contact channels . If you do not agree with them, please leave the website and do not place an order .

If you place an order on behalf of a company, that company will be bound by these terms . Use of the website or making a purchase implies full acceptance of these Purchase Conditions, which we may modify at any time; the applicable conditions will be those published on the website at the time of use .

2. WEB USE

2.1 Web Access

The website is free and open to all, and generally does not require prior subscription or registration . However, prior registration may be required to place an order .

In your use of the Website you agree to use it in accordance with the Legal Notice , applicable legislation, public order and good customs and not to use it in a way that damages, disables or overloads the Website that prevents its normal operation .

Wine Retail, SL makes a continuous effort to keep the website in good working order and the content up to date , although it cannot guarantee complete availability, continuity of access or updating of its content .

2.2 Registration

To place an order, we may request certain registration details.. By continuing with the registration, you agree to:

• Provide true, accurate, current and complete information .
• Maintain and update this information regularly .

If we suspect that the information does not meet these criteria, we reserve the right to suspend or cancel your account, cancel an order, or deny you access to the website . The processing of personal data is governed by the Privacy and Cookie Policy .

2.3 Limitations on the use of the Web

By using the Website you agree not to :

• Performing actions that alter, deteriorate or damage our systems or those of third parties .
• Obstructing access for other users through massive consumption of computer resources .
• Attempting to access other users’ email accounts or restricted areas .
• Infringing intellectual or industrial property rights .
• Reproducing, copying, distributing, transforming or modifying Web content .
• Using robots, spiders, or automated processes to monitor or copy material from the Web .
• Bypassing access restriction measures .
• To interfere in any other way with the proper functioning of the Web .

Furthermore, by placing an order you agree to :

• Only process legally valid orders .
• Do not place false or fraudulent orders; if detected, we are authorized to cancel them and inform the authorities .
• Provide truthful and accurate contact and billing information .
• Confirm that you are of legal age and have the legal capacity to enter into contracts .

2.4 Security and password

Your password is for your personal use only and you must not share it or grant access to restricted areas to third parties using your credentials . In the event of unauthorized access, you must notify us immediately . We may cancel or block your account to protect you, Wine Retail, SL, or other users .

3. ORDERS

You can place orders through the website, for which you must accept these Purchase Conditions and the Privacy and Cookies Policy.

3.1 Placing an Order

You must follow the online purchase procedure and confirm the order . After this, you will receive a confirmation email with the relevant information .

• If you do not receive confirmation, check that the payment was made correctly .
• Check your junk mail or “spam” folder .
• In any other case, contact Customer Support .

The personal data provided will be processed in accordance with the Privacy and Cookies Policy .

3.2 Modify an Order

If you notice an error in the data entered, please contact Customer Support and we will do our best to correct it .

3.3 Product Availability

All orders are subject to availability . If there are stock issues, we can offer you an equivalent alternative . If you are not interested, we will fully refund the amount paid .

4. PRICE

4.1 Amounts

The applicable prices are those shown on the website on the date of the order and exclude shipping costs . The final price includes taxes such as VAT or any other applicable indirect taxes .

• Shipping costs will be clearly itemized before confirming the order .
• Prices do not include taxes, fees or additional duties from the destination country, unless otherwise specified .
• If, due to the nature of the product, expenses cannot be broken down precisely, its essential characteristics will be detailed to allow for an informed decision .

4.2 Payment

After adding items to your cart, the next step is to process your order and make the payment . You will need to follow the steps in the process, fill in the requested information, and choose from the accepted payment methods, which are free of charge . Please notify us of any unauthorized or fraudulent charges on your card as soon as possible .

4.3 Payment methods

You must provide a payment method for the order . The website may redirect you to third-party platforms to complete the payment.. The accepted methods are:

• Paypal .
• Credit card .
• Debit card .

We are not responsible for anti-fraud measures implemented by payment providers that result in transaction rejections . You can modify your payment methods in your account or by contacting Customer Support . For recurring purchases, you authorize us to continue charging you using the appropriate method after each update .

4.4 Invoices

When making your purchase, you can indicate whether you would like to receive the invoice electronically . If you prefer to receive it on paper, please let us know and we will send it to you at no extra cost .

4.5 Promotions and discounts

Wine Retail, SL may launch promotional campaigns or discounts . These will be available during the indicated period or while they are published on the website .

Unless otherwise stated, they will be for single use only, not cumulative, and subject to availability.

At Wine Retail, SL we reserve the right to cancel orders due to obvious pricing errors or misuse/fraudulent use .

5. SHIPPING

5.1 Shipping methods

During the purchase process we will inform you if the shipment can be made to the address you have indicated, as well as the available shipping options and their rates, if applicable.

To complete your order, you must confirm your selected shipping method. We will do our best to deliver it within the estimated timeframe and without undue delay. However, this timeframe is an estimate and may be affected by factors beyond our control, such as adverse weather conditions, logistical issues, or periods of high demand, including sales, promotions, and special campaigns.

5.2 Deliveries

For the purposes of these Purchase Conditions, delivery shall be deemed to have taken place or the order to have been delivered when you or a third party authorized by you acquires physical possession of the products, which will be evidenced by the signature of receipt of the order at the agreed delivery address.

If delivery cannot be made due to the recipient’s absence, the transport agency will contact you through the usual channels to inform you of the next steps to ensure delivery can be completed.

6. RETURNS AND WITHDRAWAL.

6.1 Returns

Have you changed your mind? No problem. In accordance with European Union consumer protection legislation, you have the right to withdraw from all or part of your order for any reason within 14 calendar days from the date of receipt.

To exercise your right of withdrawal, you can cancel your order here . Once you have exercised your right of withdrawal, we will refund the price as soon as possible, and in any case, within 14 calendar days. We will issue the refund using the same payment method you used for the initial transaction, unless you indicate otherwise. You will not incur any fees as a result of the refund.

If you have any questions, you can contact us through the usual channels that we provide in the Customer Service section of these Purchase Conditions.

6.2 Refunds

When you make a return exercising your right of withdrawal, we will refund the value of the Order, including delivery costs, if any, although delivery methods other than standard shipping will not be included in the refund. Furthermore, if you wish to keep part of the Order, we will not refund the shipping costs.

We reserve the right to withhold the refund until we receive the returned order and will issue the refund within a maximum of 14 days from the date we receive it. The refund will be issued to the same payment method you used for the order. If you haven’t received your refund within this timeframe, please contact us and we’ll assist you.

When you make a return, we will refund the full amount of any item in an order, provided it has not been damaged, soiled, washed, altered, or used in any way that diminishes its value. Please return the item using and including all original packaging, instructions, and any other accompanying documents.

6.3 Exceptions

The right of withdrawal does not apply to products that:

• By their nature they may deteriorate or expire quickly;
• They are sealed and cannot be returned for reasons of health protection or hygiene if the seal has been removed; and
• They should be personalized.

6.4 Returns of defective items

Is there a problem with one of the items in the order? According to applicable European Union consumer protection legislation, all products must be free from defects, meaning they must conform to the sales contract, be fit for their intended use, and function like any other product of the same type.

Depending on the product and the defect, we offer the option of repair or replacement. If repair is impossible or would incur disproportionate costs, we will offer a price reduction or a refund, whichever you prefer.

During the 3 years following the date of receipt of the Order you may return the items in case they have a manufacturing defect, but not those cases in which the defect results from misuse of the product, or from improper or inadequate use, or damage caused by blows.

To return a defective product, please contact us through the channels we provide. We ask that you inspect your order upon receipt whenever possible so that, should you find any issues, you can contact us as soon as possible and we can resolve them.